A & J Elite Greek Store

Privacy Policy

Effective Date: September 16, 2026 · Last Updated: September 16, 2026

1. Introduction

A & J Elite Greek Store (“A & J Elite Greek,” “A & J,” “we,” “us,” or “our”) respects your privacy and values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit or use our website;
• Shop with us online or in person;
• Create or use a customer account;
• Place, receive, or inquire about an order;
• Subscribe to marketing communications;
• Communicate with our customer-service team;
• Participate in a promotion, event, or survey; or
• Otherwise interact with A & J Elite Greek Store.

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household. It does not include information that has been aggregated, anonymized, or otherwise processed so that it cannot reasonably be linked to an identifiable person.

By using our website or providing Personal Information to us, you acknowledge the practices described in this Privacy Policy.

2. Our Customers and Organization-Related Purchases

A & J Elite Greek Store serves all consumers. You do not have to be a member of a fraternity, sorority, college, university, or any other organization to browse our website or purchase merchandise unless a particular product is expressly restricted by an applicable licensing agreement or other requirement.

Customers may purchase organization-related merchandise for themselves, family members, friends, loved ones, chapter members, graduates, initiates, or gift recipients. Therefore, browsing, selecting, purchasing, shipping, receiving, or inquiring about organization-related merchandise does not establish, verify, or necessarily indicate that the customer, purchaser, recipient, or any other person is a member of or affiliated with the organization represented on the merchandise.

A & J does not treat an ordinary purchase as proof of organizational membership and does not endorse assumptions about a person's membership or affiliation based solely on browsing activity, purchase history, gift-giving activity, shipping information, or product preferences.

When a product is subject to membership-verification or other purchasing restrictions, any such requirement will be separately disclosed and administered in accordance with applicable licensing requirements.

3. Personal Information We Collect

The Personal Information we collect depends on how you interact with A & J and which services you use.

A. Contact and Identification Information

We may collect:

• Your name;
• Billing and shipping addresses;
• Email address;
• Telephone or mobile number;
• Customer-account username or identifier; and
• Other contact information you voluntarily provide.

B. Order and Transaction Information

We may collect:

• Products viewed, selected, purchased, returned, exchanged, or placed in a shopping cart;
• Product size, color, quantity, customization, and other selections;
• Order numbers and purchase dates;
• Billing, shipping, delivery, and fulfillment information;
• Gift-recipient information;
• Store-credit, return, replacement, and approved-refund records;
• Customer-service communications relating to an order;
• Preorder, custom-order, and special-order information; and
• Fraud-prevention, disputed-transaction, and chargeback information.

C. Payment Information

When you make a purchase, payment information is processed by Shopify, Shopify Payments, Shop Pay, PayPal, financial institutions, or other payment-service providers made available at checkout.

Depending on the payment method used, A & J may receive limited payment-related information, such as the payment method, transaction status, billing address, and a partial or masked account number. We generally do not directly receive or retain complete payment-card numbers or card-security codes processed by third-party payment providers.

The payment provider's collection and handling of your information may also be governed by its own privacy policy and terms.

D. Customer-Account Information

If customer accounts are available, we may collect:

• Login credentials or account identifiers;
• Saved addresses;
• Order history;
• Saved preferences;
• Wish-list or favorite-item information; and
• Other information associated with your account.

You are responsible for maintaining the confidentiality of your account credentials and notifying us if you believe your account has been accessed without authorization.

E. Communications and Submitted Content

We may collect information you provide when you:

• Contact us by email, telephone, text message, social media, website form, or another method;
• Request customer service;
• Submit a return, replacement, store-credit, or order-related request;
• Submit a product review, comment, testimonial, photograph, or other content;
• Enter a promotion or respond to a survey; or
• Request information about a product or service.

Please do not send highly sensitive information, complete payment-card information, passwords, Social Security numbers, or government-identification numbers through ordinary email, social media, or unsecured communication channels.

F. Website, Device, and Usage Information

When you visit our website, we or our technology providers may automatically collect information such as:

• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Device identifiers;
• General or approximate location derived from an IP address;
• Referring website or source;
• Pages and products viewed;
• Searches conducted on the website;
• Links or advertisements selected;
• Shopping-cart activity;
• Date and time of access;
• Length and frequency of visits; and
• Information about how you navigate and interact with the website.

G. Marketing and Preference Information

We may collect:

• Email or text-message subscription choices;
• Communication preferences;
• Responses to promotions or surveys;
• Product interests; and
• Information concerning your interactions with our promotional messages.

4. Sources of Personal Information

We may collect Personal Information from:

A. You

We collect information directly from you when you place an order, create an account, join a mailing list, communicate with us, submit content, visit our physical location, or otherwise provide information to us.

B. Your Device or Browser

We may collect information automatically through cookies, pixels, tags, local-storage technologies, analytics tools, and similar technologies when you use our website.

C. Another Customer or Gift Purchaser

We may receive your name, shipping address, or other delivery information when another person purchases merchandise or a gift for you. The purchaser is responsible for providing accurate information and for having appropriate authority to provide a recipient's information for fulfillment and delivery.

D. Shopify and Other Service Providers

We may receive information from Shopify and from providers that support payment processing, fraud prevention, shipping, order fulfillment, website analytics, advertising, communications, customer service, and other store operations.

E. Social-Media and Connected Platforms

If you communicate with us through social media, interact with our social-media content, or use a connected account or service, we may receive information made available by you or the applicable platform according to your settings and the platform's policies.

5. How We Use Personal Information

We may use Personal Information to:

A. Process and Fulfill Orders

This includes:

• Processing purchases and payments;
• Confirming orders;
• Preparing, packaging, shipping, and delivering merchandise;
• Communicating about order status;
• Administering pickups or deliveries;
• Fulfilling gifts and custom orders; and
• Processing approved returns, replacements, store credits, or refunds.

B. Provide Customer Service

We may use information to:

• Respond to questions and requests;
• Resolve order, delivery, product, or payment concerns;
• Maintain records of customer communications;
• Locate previous transactions;
• Provide product and sizing information; and
• Administer our store policies.

C. Operate and Improve the Store

We may use information to:

• Maintain our website and customer accounts;
• Understand website and product performance;
• Improve merchandise, services, website design, and customer experience;
• Conduct internal reporting and business analysis;
• Manage inventory and purchasing;
• Diagnose technical issues; and
• Develop new products, services, or promotions.

D. Communicate and Market

Subject to applicable law and your communication preferences, we may use information to:

• Send newsletters, product announcements, promotional offers, and event information;
• Notify you about restocks, new arrivals, or abandoned shopping carts;
• Present products or promotions that may be of interest to you; and
• Measure the effectiveness of our communications and advertising.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. If promotional text messaging is offered, you may opt out by following the instructions in the message, such as replying “STOP.” Opting out of promotional communications will not prevent us from sending necessary transactional communications about an order, account, payment, or customer-service matter.

Consent to receive marketing text messages is not a condition of purchase. Mobile opt-in information will not be sold or disclosed to third parties for their independent marketing purposes. It may be provided to service providers that help us deliver and administer our messaging program.

E. Protect the Store, Customers, and Others

We may use information to:

• Verify transactions;
• Detect and prevent fraud, theft, unauthorized activity, security incidents, and policy violations;
• Investigate chargebacks or disputed transactions;
• Protect our rights, property, systems, customers, personnel, and others;
• Enforce our agreements and store policies; and
• Maintain the security and integrity of our website and operations.

F. Meet Legal and Business Obligations

We may use information to:

• Maintain tax, accounting, transaction, and business records;
• Respond to valid legal process;
• Comply with applicable laws and regulations;
• Establish, exercise, or defend legal claims;
• Cooperate with law enforcement or regulatory authorities when legally required; and
• Fulfill other lawful purposes disclosed at the time information is collected.

6. Organization-Related Interests and Product Preferences

The products or collections a person views, purchases, gives, or receives may reflect personal interests, gift-giving activity, or possible organizational associations. Such activity does not necessarily establish the individual's membership in or affiliation with any organization.

We may use product-interest and purchase information to fulfill orders, provide customer service, maintain transaction records, prevent fraud, understand product demand, and, where permitted, personalize the shopping experience.

We do not use organization-related product preferences or purchase history to determine a person's eligibility for employment, credit, housing, insurance, education, or another similarly consequential opportunity.

We do not knowingly create a definitive organizational-membership profile based solely on ordinary browsing, purchasing, shipping, gifting, or receiving activity.

7. How We Disclose Personal Information

We may disclose Personal Information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.

A. Shopify

Our store is hosted and supported by Shopify. Shopify processes information necessary to provide its commerce platform, checkout, payment, security, analytics, account, and related services.

Shopify may process certain information as a service provider to A & J and may process other information for its own disclosed purposes, depending on the Shopify services you choose to use. Shopify's handling of information is also governed by its applicable privacy notices.

B. Payment and Financial-Service Providers

We may disclose transaction information to payment processors, financial institutions, fraud-prevention providers, Shop Pay, PayPal, or other services selected during checkout to process and secure transactions.

C. Shipping, Delivery, and Fulfillment Providers

We may provide names, addresses, telephone numbers, email addresses, and order-related information to the postal service, shipping carriers, couriers, fulfillment providers, and other parties responsible for delivering or facilitating an order.

D. Operational Service Providers

We may disclose information to companies that assist us with:

• Website hosting and maintenance;
• Customer-account services;
• Order and inventory management;
• Email and text communications;
• Customer support;
• Cloud storage;
• Data security;
• Fraud detection;
• Website analytics;
• Product reviews;
• Advertising and marketing;
• Bookkeeping and accounting; and
• Other business operations.

These providers may access Personal Information only as reasonably necessary to perform services for us or as otherwise permitted by applicable law and their governing agreements.

E. Advertising, Analytics, and Social-Media Partners

If advertising, analytics, pixels, social-media integrations, or similar technologies are enabled, certain device, browsing, and interaction information may be disclosed to or collected by the providers of those technologies.

Depending on the technology used and the law that applies, some disclosures associated with interest-based or cross-context behavioral advertising may be legally defined as “sharing,” “targeted advertising,” or, in some jurisdictions, a “sale,” even when no money is exchanged for the information.

Where required, we will provide applicable privacy choices concerning these activities.

F. Professional Advisers

We may disclose information to attorneys, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary for legitimate business or legal purposes.

G. Legal, Safety, and Enforcement Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or valid legal process;
• Respond to a lawful government request;
• Investigate fraud, theft, security incidents, or unlawful conduct;
• Enforce our rights, agreements, and policies; or
• Protect the rights, property, safety, and security of A & J, our customers, or others.

H. Business Transfers

If A & J is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of ownership, or similar business transaction, Personal Information may be disclosed or transferred as part of that transaction, subject to applicable law.

I. With Your Direction or Consent

We may disclose information when you direct us to do so, request a service involving another party, or otherwise provide consent.

8. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Operate the shopping cart and checkout;
• Remember selections and preferences;
• Maintain account sessions;
• Protect the website and prevent fraud;
• Understand website traffic and performance;
• Measure interactions with products and content;
• Support advertising and promotional campaigns; and
• Personalize certain features or communications.

Some cookies are necessary for the website to operate. Other cookies may support analytics, functionality, or advertising.

You may be able to manage cookies through your browser settings, our available cookie or privacy controls, or applicable opt-out tools. Blocking certain cookies may affect website functionality, saved preferences, account access, or checkout.

Where required by applicable law, we will recognize supported legally valid opt-out preference signals or provide another method for exercising applicable advertising and tracking choices.

Because browser-based "Do Not Track" signals do not have a single universally accepted meaning or standard, our response to those signals may vary. We will respond to legally recognized opt-out preference signals where required.

9. Marketing Communications

You may opt out of promotional emails by using the unsubscribe link in any promotional message. You may opt out of promotional text messages, if offered, by following the instructions provided in the message.

We may continue to send non-promotional communications that are necessary to complete a transaction, service an account, respond to a request, administer store credit, address a security issue, or communicate about an existing order.

Please allow a reasonable period for us and our service providers to process an opt-out request.

10. Data Retention

We retain Personal Information for as long as reasonably necessary to:

• Complete the purposes for which it was collected;
• Fulfill and document transactions;
• Maintain customer accounts;
• Administer store credit, returns, replacements, and approved refunds;
• Provide customer service;
• Maintain tax, accounting, licensing, and business records;
• Prevent fraud and address chargebacks;
• Resolve disputes;
• Enforce our agreements and policies; and
• Meet applicable legal, regulatory, and contractual obligations.

Retention periods may differ depending on the type of information, the nature of the transaction, the sensitivity of the information, operational requirements, and applicable law.

When information is no longer reasonably required, we may delete it, securely dispose of it, or convert it into aggregated or de-identified information. Certain information may remain in backups or archived systems until it is deleted through our ordinary system-maintenance processes.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, acquisition, loss, misuse, alteration, or disclosure.

Our security practices may include using established commerce and payment providers, access controls, password protections, secure connections, limited access to customer information, fraud-monitoring tools, and appropriate staff or service-provider procedures.

No website, electronic transmission, database, or storage system can be guaranteed to be completely secure. Accordingly, we cannot promise or guarantee absolute security.

Customers should protect their account credentials, avoid sending sensitive information through unsecured methods, and notify us promptly at ajelitegreekstore@gmail.com with the Subject Line: Transaction Data Alert if they believe their account or transaction information has been compromised.

12. Your Privacy Rights and Choices

Depending on where you reside and subject to applicable exceptions, you may have the right to:

• Request information about the Personal Information we collect, use, or disclose;
• Request access to certain Personal Information;
• Request correction of inaccurate Personal Information;
• Request deletion of certain Personal Information;
• Request a portable copy of certain Personal Information;
• Opt out of certain targeted advertising, sharing, or legally defined sales;
• Withdraw consent where processing is based on consent;
• Limit certain uses of sensitive Personal Information, if applicable;
• Appeal a decision concerning a privacy request, where applicable; and
• Receive equal service and pricing without unlawful discrimination for exercising an applicable privacy right.

These rights are not absolute. We may retain or continue using information when permitted or required for purposes such as completing transactions, maintaining business and tax records, preventing fraud, protecting security, resolving disputes, exercising legal rights, or complying with legal obligations.

Submitting a Privacy Request

To submit a privacy request, contact us using one of the following methods:

Email: ajelitegreekstore@gmail.com — Subject Line: Privacy Request

Please include sufficient information for us to understand and respond to your request. We may ask for information reasonably necessary to verify your identity and protect your Personal Information from unauthorized disclosure or deletion.

If an authorized agent submits a request on your behalf, we may require proof of the agent's authority and may take reasonable steps to verify your identity directly.

13. Third-Party Websites and Services

Our website may contain links to social-media platforms, payment providers, delivery services, or other third-party websites and services.

A & J does not control and is not responsible for the privacy, security, or content practices of third parties. Your interactions with a third-party website, application, or service are governed by that party's privacy policy and terms. We encourage you to review those policies before providing Personal Information.

14. Social Media

Information you post or make publicly available on social media may be visible to other users and may be collected or used by the applicable platform and others.

When you communicate with A & J through social media, both this Privacy Policy and the platform's applicable terms and privacy practices may apply. Please avoid posting order numbers, addresses, payment information, or other sensitive information in public comments.

15. User-Submitted Content

If you submit a review, testimonial, photograph, video, comment, or other content, the content may be displayed publicly if you authorize or reasonably expect public posting.

Before submitting content involving another person, you are responsible for obtaining any permission reasonably necessary to provide or publish that content. Do not submit content containing sensitive information that you do not want displayed or processed.

Our collection and use of submitted content will be subject to this Privacy Policy and any additional terms presented when the content is submitted.

16. Children's Privacy

Our website and services are intended for a general adult audience and are not directed to children under 13 years of age. We do not knowingly collect Personal Information directly from children under 13.

Adults may purchase merchandise or gifts intended for children, but the purchasing adult should provide and manage the information necessary to complete the transaction.

If you believe a child under 13 has provided Personal Information directly to us, please contact us at ajelitegreekstore@gmail.com with the Subject Line: Children's Privacy Concern so we can review the matter and take appropriate action.

17. Visitors Outside the United States

A & J Elite Greek Store is based in the United States. If you access our website or provide information from another country, your Personal Information may be processed in the United States or in other locations where Shopify or our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws of your place of residence. Where required, Personal Information will be handled using appropriate safeguards under applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, service providers, technologies, or legal obligations.

When we update the Policy, we will revise the “Last Updated” date. If changes are material, we may provide additional notice through the website, by email, or through another appropriate method.

The version posted on our website will be the current version of this Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your Personal Information, please contact: