A & J Elite Greek Store

Refund & Return Policy

A & J Elite Greek Store Refund, Return and Store-Credit Policy

A & J Elite Greek Store takes pride in offering quality merchandise that celebrates style, sisterhood, and tradition. Please review this policy carefully before completing your purchase.

By placing an order with A & J Elite Greek Store, you acknowledge that you have reviewed and accepted the terms of this Refund, Return and Store-Credit Policy.

No-Refund Policy

ALL SALES ARE FINAL. A & J ELITE GREEK STORE DOES NOT OFFER MONETARY REFUNDS FOR CUSTOMER-INITIATED RETURNS, SIZE OR FIT CONCERNS, CHANGES OF MIND, OR CUSTOMER ORDERING ERRORS.

Eligible regular-priced merchandise may be returned for store credit only within 10 calendar days after confirmed delivery.

No cash, check, credit-card, debit-card, or digital-payment refund will be issued except under the specific circumstances described in the When a Monetary Refund May Be Issued section of this policy.

Eligibility for Store Credit

To qualify for store credit, returned merchandise must:

• Be unworn, unused, unwashed, and unaltered;
• Be free from stains, odors, pet hair, makeup, deodorant, smoke, perfume, and other signs of wear;
• Include all original tags, labels, packaging, and accessories;
• Be accompanied by the original receipt, order confirmation, or other acceptable proof of purchase;
• Not be identified as final sale or otherwise excluded from return; and
• Be returned in accordance with the authorization and deadline requirements of this policy.

Merchandise that does not satisfy all return requirements may be refused and returned to the customer at the customer’s expense.

Return Authorization Required

Customers must contact A & J Elite Greek Store and receive return authorization before sending back any merchandise.

A return is not approved until the customer receives return instructions from A & J Elite Greek Store. Merchandise returned without prior authorization may be refused or returned to the customer at the customer’s expense.

Receiving return authorization does not guarantee store credit. All returned merchandise must be received, inspected, and approved before store credit is issued.

Return Shipping

Unless the return results from an error by A & J Elite Greek Store, the customer is responsible for all return-shipping costs.

Original shipping charges, expedited-shipping charges, gift-wrapping fees, and other service-related charges are nonrefundable.

Customers should use a trackable shipping service and retain the tracking information until the return has been completed. A & J Elite Greek Store is not responsible for returned merchandise that is lost, damaged, or misdirected while being shipped back to the store.

Store Credit

Approved store credit will be issued for the amount actually paid for the eligible merchandise after all discounts, promotions, rewards, or credits have been applied.

Original shipping charges, expedited-shipping charges, return-shipping costs, gift-wrapping fees, and other service charges will not be included in the store credit unless the return resulted from an error by A & J Elite Greek Store.

Store credit:

• Is not redeemable for cash;
• Cannot be transferred or sold;
• Cannot be applied to a previous purchase; and
• Must be presented or entered when the new purchase is made.

When a Monetary Refund May Be Issued

A monetary refund may be issued to the original form of payment when:

• A & J Elite Greek Store cancels the order;
• A & J Elite Greek Store cannot fulfill the order;
• A & J Elite Greek Store ships an item that is not what the customer ordered and cannot provide an acceptable replacement;
• Merchandise is confirmed to have been defective or damaged before shipment and an acceptable replacement cannot be provided; or
• A & J Elite Greek Store cannot ship the merchandise within the promised timeframe and the customer does not consent to the revised shipment date.

An issue caused by A & J Elite Greek Store does not automatically require a monetary refund when the issue can reasonably be corrected through repair, replacement, completion of missing merchandise, or another remedy accepted by the customer.

Approved monetary refunds will be issued to the original form of payment. A & J Elite Greek Store will generally process an approved refund within seven business days. The customer’s bank, card issuer, or payment provider may require additional time to post the refund.

Incorrect, Damaged or Defective Merchandise

Customers should inspect their merchandise promptly after delivery.

If an incorrect, damaged, or defective item is received, the customer must contact A & J Elite Greek Store within three calendar days after confirmed delivery.

The customer may be asked to provide:

• The order number;
• A description of the issue;
• Clear photographs of the merchandise;
• Photographs of the shipping package and label; and
• Any other information reasonably necessary to evaluate the claim.

Customers must retain the merchandise and all original packaging until instructions are provided.

A & J Elite Greek Store may decline a claim if the merchandise is discarded, altered, worn, washed, repaired, or returned without authorization before the claim is evaluated.

If the claim is approved, A & J Elite Greek Store may correct the issue through repair, replacement, completion of missing merchandise, store credit, or monetary refund, as appropriate under this policy.

A & J Elite Greek Store will pay reasonable return-shipping costs for merchandise confirmed to be incorrect, damaged before shipment, or defective.

Normal variations in color, texture, measurements, placement, handcrafted details, or appearance are not necessarily defects. Colors may appear differently because of lighting, photography, computer monitors, mobile devices, and individual screen settings.

Customer Ordering Errors

Customers are responsible for reviewing all product selections and order information before completing a purchase, including:

• Size and fit;
• Color and style;
• Quantity;
• Names, initials, dates, and spelling;
• Organization or chapter information;
• Personalization instructions;
• Billing information; and
• Shipping addresses.

Customer ordering errors, changes of mind, personal preferences, sizing concerns, and failure to review product information do not qualify for a monetary refund.

Eligible regular-priced merchandise may qualify for store credit under this policy. Custom, personalized, preorder, made-to-order, special-order, clearance, and final-sale merchandise does not qualify for store credit unless A & J Elite Greek Store made the error.

Sizing and Fit

Product measurements and sizing information are provided as a guide. Fit may vary by manufacturer, garment style, material, and personal preference.

Selecting an incorrect size or being dissatisfied with the fit does not make an item defective and does not qualify the purchase for a monetary refund.

Eligible regular-priced merchandise may be returned for store credit under this policy. Final-sale, custom, personalized, made-to-order, or special-order merchandise cannot be returned because of sizing or fit.

Customers are encouraged to review the applicable sizing information or contact A & J Elite Greek Store with questions before ordering.

Final-Sale Merchandise

Clearance, markdowns, and Sales items are final sale and sold “as is.” No returns, exchanges, or price adjustments allowed.

The following purchases are final sale and cannot be returned for store credit, exchanged, or refunded unless A & J Elite Greek Store shipped an item that was not what the customer ordered or the merchandise is confirmed to have been defective or damaged before shipment:

• Personalized, monogrammed, embroidered, or customized merchandise;
• Made-to-order and special-order merchandise;
• Preorder merchandise identified as final sale before purchase;
• Clearance, closeout, or final-sale merchandise;
• Gift cards and store credits;
• Undergarments, hosiery, intimate apparel, earrings, face coverings, and other hygienically sensitive merchandise;
• Merchandise that has been worn, washed, altered, damaged, or used; and
• Merchandise sold as imperfect, sample, display, or “as-is” merchandise when its condition was disclosed before purchase.

When an item is final sale, that designation will be displayed in the product description, accompanying offer, receipt, or other purchase information.

Preorder, Custom, Personalized, Made-to-Order and Special-Order Merchandise

Preorder, custom, personalized, made-to-order, and special-order merchandise enters a specialized fulfillment process and generally cannot be canceled, changed, returned, exchanged, or submitted for store credit after the order has been placed.

Customers are responsible for verifying all names, initials, spelling, dates, sizes, colors, quantities, organization information, and other customization details before completing the order.

A & J Elite Greek Store is not responsible for errors contained in information submitted or approved by the customer.

The anticipated processing, shipping, or delivery timeframe for these products will be disclosed in the product description or accompanying offer before purchase.

If A & J Elite Greek Store cannot ship an order within the timeframe originally disclosed, the customer will be notified and given the option to accept the revised shipping timeframe or cancel the unshipped order for a full refund.

Exchanges

A & J Elite Greek Store does not guarantee direct exchanges.

Customers who wish to obtain another size, color, or eligible item may return qualifying merchandise for store credit and use the store credit toward a new purchase.

Replacement merchandise is subject to availability and will not be reserved while the original merchandise is in transit or awaiting inspection.

Discounted Purchases

Unless merchandise is marked “Final Sale,” merchandise purchased using a promotional or discount code may qualify for store credit under this policy.

The amount of store credit will be based on the amount actually paid for the returned merchandise after discounts, promotions, rewards, or credits were applied.

If returning part of a bundled or promotional purchase causes the remaining merchandise to no longer qualify for the original discount, the store credit may be adjusted to reflect the applicable price of the merchandise retained by the customer.

Gift Cards and Store Credits

Gift cards and store credits are nonrefundable, cannot be redeemed for cash, and cannot be replaced if lost, stolen, or used without authorization.

Merchandise purchased with a gift card or store credit will be returned to a gift card or store credit if the merchandise otherwise qualifies for return under this policy.

Refused, Unclaimed and Undeliverable Packages

Refusing delivery or failing to claim a package does not automatically qualify an order for a refund or store credit.

If a package is returned because it was refused, unclaimed, or addressed incorrectly by the customer, any approved store credit will exclude:

• Original shipping charges;
• Return-shipping charges;
• Carrier-imposed fees; and
• Other costs incurred by A & J Elite Greek Store.

If the customer requests reshipment, the customer must provide a complete and corrected address and pay the applicable reshipping fee before the package is sent again.

Lost, Stolen or Misdelivered Packages

Claims involving packages that are delayed, lost, stolen, or marked as delivered but not received are governed by the A & J Elite Greek Store Shipping Policy.

A & J Elite Greek Store will reasonably assist customers with information needed to submit a claim to the shipping carrier. Carrier-related issues do not automatically qualify an order for a monetary refund or store credit after the package has been shipped.

Order Cancellations

Orders begin processing shortly after they are submitted. Regular orders cannot be canceled once processing or fulfillment has begun.

Preorder, custom, personalized, made-to-order, and special-order merchandise cannot be canceled after submission unless A & J Elite Greek Store provides written approval.

A & J Elite Greek Store reserves the right to cancel an order because of inventory errors, pricing errors, suspected fraud, licensing restrictions, product unavailability, inability to fulfill the order, or other legitimate business reasons.

If A & J Elite Greek Store cancels an order, the customer will receive a refund of the amount paid for the canceled merchandise.

If A & J Elite Greek Store cannot ship an order within the promised timeframe, the customer will be notified and given the option to accept the revised shipping timeframe or cancel the unshipped order for a full refund.

In-Store and Event Purchases

Returns involving purchases made at a physical retail location, vendor event, conference, convention, pop-up shop, or other in-person sales event must be accompanied by acceptable proof of purchase and must otherwise satisfy this policy.

Any event-specific, clearance, “as-is,” or final-sale designation disclosed before purchase will control.

Return Abuse and Fraud

A & J Elite Greek Store reserves the right to refuse a return, store credit, replacement, or future transaction when there is evidence of:

• Fraud or attempted fraud;
• Policy abuse;
• Excessive or unreasonable return activity;
• Merchandise substitution;
• Altered or fraudulent receipts;
• False damage or defect claims;
• Chargeback abuse; or
• Other dishonest conduct.

This provision will be applied reasonably and on a case-by-case basis.

Policy Changes

A & J Elite Greek Store reserves the right to revise this policy at any time. The version in effect on the date of purchase will ordinarily govern that transaction.

Contact A & J Elite Greek Store

To request return authorization or assistance with an order, contact:

A & J Elite Greek Store
Telephone: 205-792-9387

Please provide your name, order number, reason for the request, and any supporting photographs or documentation.